1. Damaged in transit items.
All our items are carefully packed by hand, but should your order be damaged whilst in transit, or you are unhappy with the item please contact us on 0191 512 07 13, explaining the situation and the reason for your return request. We will then either replace the damaged or dissatisfied item at no additional cost to you or refund you the cost of the goods or offer a credit on your next order. This will be at our discretion and subject to availability.
We reserve the right to ask you to either return the damaged/unwanted items (our driver will collect) immediately or provide additional evidence of the damage such as a photograph, before a refund or replacement is sent out.
2. Returning goods.
If you wish to return any ordered food item for reasons other than defects or damage in transit, we will only issue a refund if the goods are returned to us undamaged, unopened and in a saleable condition. The goods are returned to us within half an hour of receipt of the original order in the original retail packaging that they were dispatched in.
3. If you are unsatisfied or an error is our fault.
If you are returning an item because of an error on our part, we will dispatch a replacement item or items to you at no further cost, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or we are unable to deliver the replacement we will offer a credit to the value off your next order.
In all other circumstances where Mai’s Thai is not at fault, then the delivery charges will be your responsibility.
If you aren’t satisfied with your order received for any reason, please contact us by phone immediately on: 0191 512 07 13 and speak to Management.